Support Desk - Introduction
In managing the best results for our clients we invest in a Support Desk department in addition to our underwriting and claims teams.
Our Support Desk has following purposes:
- service and information tool for our clients;
- a management tool to optimize our talents as marine insurance specialist;
- to supports our Collective Knowledge Approach
Service and information tool
Our support desk professionals are at our clients’ disposal for any question they may have about their business. It does not matter whether it is a technical, practical or legal issue. It can be a question on your charter party, bill of lading or a legal matter. Our support desk professionals are there to answer all questions. We have the intelligence and database to assist and provide information.
Management tool
As a management tool our Support Desk are keeping underwriting and claims professionals more focused on their core competences; it enhances the risk management skills that we can provide and it supports the management of the client relation.
Collective Knowledge Approach
To substantiate our Collective Knowledge Approach and invite our clients to actively participate we built a place where information and knowledge comes together. Please visit www.RaetsCommunity.com and join.
Should you have any questions or suggestions please send us an email to SupportDesk@RaetsMarine.com